Archive for the ‘food delivery’ Category

Portillo’s Launches Delivery Service via DoorDash

November 15, 2017 1 comment

Image provided by Portillo’s and used with written permission.

By Ana Espinoza
On behalf of Portillo’s

Portillo’s, the fast casual concept known for its menu of Chicago-style favorites, today announces the launch of a new delivery service available at its Fishers location (9201 E 116th St.) and 94% of its locations nationwide.

The new delivery option is the result of a partnership with DoorDash, the on-demand restaurant delivery platform. Through the partnership, drivers on the DoorDash platform will fulfill delivery orders placed through both Portillo’s and DoorDash’s respective websites and mobile apps. Customers can visit to find the delivery location nearest to them.

“Our new delivery offering continues the tradition of innovation set forward by our company’s founder Dick Portillo,” CEO Keith Kinsey says. “From our unique ordering system, to our double drive-thru lanes staffed with outside employees, Portillo’s has consistently innovated our systems to provide our guests with convenient ways to enjoy our iconic menu items. It was important that we partner with a company that could support Portillo’s high-volume restaurants, especially through our lunch and dinner service. DoorDash gives us flexibility and reliability to give our customers the convenience they want and the quality they have come to expect from Portillo’s. We are thrilled to roll out this service at locations nationwide.”

“For more than four years, DoorDash has prided itself in forming partnerships with the best restaurants in every city. Today we are proud to add another top restaurant to our platform by working with Portillo’s, a Chicagoland staple, to power their delivery across the country,” said Toby Espinosa, Head of Business Development for DoorDash. “As part of the partnership we have also expanded DoorDash’s footprint into 13 new cities, to ensure even more customers can order delivery from their favorite restaurants like Portillo’s.”

Delivery will be available from 49 Portillo’s locations across the country, including Fishers and Indianapolis. Portillo’s full menu of hot dogs, Italian beef sandwiches, burgers, and salads are available for delivery through both the DoorDash and Portillo’s apps and websites.

To help further improve the delivery experience, the two companies have worked to integrate DoorDash orders directly into Portillo’s point of sale systems, making it faster for restaurants to receive delivery orders while minimizing the instances of incorrect orders.

Portillo’s partnership with DoorDash continues its long history of using innovative technology to make it quick and easy for customers to order their food. Last year, Portillo’s partnered with Olo to launch online ordering via website and mobile app. The Portillo’s app is available for download online via iTunes or Android. All orders incur a $5 delivery fee.

For more information on the company, visit or follow Portillo’s on Facebook, Twitter, or Instagram.

ClusterTruck Launch Party Set for March 31, 2016

March 18, 2016 Leave a comment

By Bob Burchfield, Editor, LLC

March 18, 2016, Indianapolis, Indiana. — Today was the first day of beta delivery testing for ClusterTruck, a food-tech operation headquartered in downtown Indianapolis. I felt quite honored and privileged to be present on the inaugural day of this great and promising new meal delivery service!

If you are not yet familiar with this concept spearheaded by local entrepreneur Chris Baggott, then I feel certain that you will be, because I’m confident that you’ll be hearing a LOT more about ClusterTruck in the coming days and weeks. I’ve been a big fan of the Indy food trucks for the past seven years; this takes THAT concept to a whole new level.

With both office and kitchen space housed in a small commercial building near American Legion Mall, the intention of ClusterTruck is to provide fast delivery of hot meals to a delivery area within a 1-2 mile radius (at least to begin with–think Wholesale District and downtown Indy).

The menu features MANY items developed by food truck owners and licensed to the company, hence the name “ClusterTruck.” Food truck owners will receive a small percentage of each sale. It’s almost like a consignment sale: the food truck licenses its menu item(s) to ClusterTruck, then gets paid each time a sale of that item is made.

So whereas an individual food truck might never be able to practically deliver to your place of business, ClusterTruck can.

The menu items will be prepared in a high tech kitchen by real chefs, then delivered to your business or location within minutes by one of ClusterTruck’s numerous contracted drivers. There is no restaurant onsite; you will order online and a driver will bring it to you a.s.a.p. The delivery service is managed by custom computer software that links available drivers to the online ordering system.

In one sense, it is not unlike the typical pizza delivery model, except that ClusterTruck will offer a much wider variety of quality menu choices from pizza and tacos to salads to burgers and many more delicious specialty items–all cooked and prepared fresh after you order ONLINE, and then your order will be quickly delivered in the company’s delivery area–with free delivery, no less.

In my mind this service will be ideal for downtown businesses, office staff meetings, even perhaps for those who are getting off work and heading to their kids’ athletic events (and don’t have time to stop for dinner).

The official launch party is set for March 31, 2016. In the meantime, it was intriguing to visit the company’s headquarters today and witness a very vibrant atmosphere with a lot of creative and intelligent thinking, planning, and strategizing going on among the participants.

The photos here are just a tiny sample of the company’s extensive forthcoming menu, which will be available soon. I’d compare ClusterTruck’s wide quantity of menu items to, oh, let’s say that of Cheesecake Factory. So if what I saw today is any indication of what’s to come, then I predict we’re about to see a significant paradigm shift on the culinary scene in Indianapolis.

More to come…stay tuned! For more information, visit

DISCLOSURE NOTICE:, LLC was allowed access to the Cluster Truck office and kitchen space for the purpose of taking photographs and providing coverage of the launch of this new delivery service. No quid pro quo exists in the coverage of this launch.